We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.
FAQ - Questions fréquentes
Yes, absolutely. We ship worldwide.
Our offices are located in the canton of Vaud, Switzerland. Our international warehouse is located in China, Germany, France, Switzerland and the USA depending on the product.
Yes, wait 3 days after your order to process the request then you will receive a tracking number via email
Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: shaymin.boutique@gmail.com and we will send you a similar replacement item as soon as possible.
We are located in Switzerland
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: shaymin.boutique@gmail.com
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy at the refund policy link